From 8th September 2025, Whaddon Healthcare will be using a new system called SystmConnect for the following services:

• Medical requests (e.g. New conditions, follow up appointments)
• Admin requests (e.g. Fit notes, test results, letters)
• Medication (prescription) queries and requests
• Appointment requests
• General enquiries

SystmConnect is the total triage and online consultation platform that enables effective online communication between Whaddon Healthcare and our patients.

Patients can navigate via our online gateway and submit requests directly into us. 

SystmConnect has been developed in line with NHS England’s Digital Pathways Framework, and fully meets the Framework requirements.

We have chosen to migrate to SystmConnect because:

• The features collectively enhance the patient experience and streamline the healthcare process.
• Patients can easily access healthcare services through a smartphone app, website, or phone call, enhancing patients’ ability to seek medical assistance.
• The platform is designed to be straightforward and easy to navigate, allowing patients to submit requests without needing to remember multiple passwords. 
• SystmConnect is integrated with NHS services, allowing for seamless interaction and efficient processing of patient requests. 
• Patients receive replies via their preferred communication method

The below image shows what SystmConnect will look like once you select the link.

Previously submitted queries that were sent via Accurx will still be dealt with there is no need to resubmit the same query again or call the surgery.

From 6.30pm Friday 5^th September you will not be able to submit admin online requests as we undergo the system update introducing improved request forms, we will be back online from 7am Monday 8^th September.

When Can I Submit a Request?

Medical Requests: You can be submit between 8:00am and 6:30pm.

Admin Requests: You can submit admin requests 24/7. 

We will respond during core hours: Monday to Friday, 8:00am – 6:30pm. From when you submit a query, we will respond within 48 hours from our next opening time. E.g. If you submit a query at 7pm on Monday, we will reply to you within 48 hours from 8am Tuesday (Monday to Friday, excluding bank holidays).

Need to Speak to Someone?

You can still contact the surgery on 01908 373058.

If your request is urgent call NHS 111.

In an emergency, always call 999.

Need Help Using SystmConnect?

Our reception team can support you through the process, in the surgery or over the phone.

Is It Secure? 

Yes. All information is protected and stored securely in your medical record.