ACCURX

ACCURX Explained

Our Aim

Our aim is to to improve access to patients and provide one avenue of communication. By introducing ACCURX, we aim to streamline our processes, to ensure the best possible care and attention is given to our patients.

What is Accurx?

Accurx is a communication tool that is designed to link your contact with the surgery, directly to your records. It is an online service that allows you to communicate with the surgery easily, instead of waiting in a call queue.

Once the system is fully intergrated, patients will be able to request appointments, request medication, make a general enquiry, reply to messages and complete medical questionnaires.

Admin Queries 

On 04/03/2024 Whaddon Healthcare launched the admin function for queries online, for a quick demonstration please follow app.arcade.software/share/p630RPsnZVkSeUtWG7zc

Medical Queries 

On 07/05/2024 Whaddon Healthcare will be launching our Medical Queries function online, which will change the way patients can get an appointment.

Patients will be asked to complete our online form, answering a few questions to find out what type of appointment you need. Once your form is submitted, our clinical team will review your request and with either book you in to see an appropriate clinican or signpost you to a relevant service to assist you.

For a quick demonstration on how the Medical Queries will work, please visit app.arcade.software/share/ffS91HwH2mn5rRt5bR2G

Please refer to the FAQs document below, which can hopefully answer any queries you may have about the new system.

Our practice team will be here to help you with this new way of working. 

Thank you for your continued feedback and support.

Medical Queries

All appointment requests to see a clinician need to be submitted via the Medical Queries function in Accurx.

To ensure we direct you to the most appropriate clinician/service, please ensure you give as much detail as possible about your medical condition by answering all of the questions. 

Admin Queries

  • Sick Notes 
  • Prescription Queries or requests 
  • Referral follow up 
  • Doctors letter 
  • General queries related to admin 

Frequently Asked Questions... 

Please see the below frequently asked questions regarding Accurx.

We will continue to add to this list once the system is implemented and we have more patient feedback/queries.

How do I get a GP appointment?

 From 7th May 2024, patients will be asked to complete a 4 question online form and submit it to our team. A clinician will review and triage your request. You will then be contacted to confirm an appointment.
   
Can a family member or care giver book an appointment for me? Yes. If you have a family member who helps you with your requests, they can still help you do this. Please be advised the surgery will only share/discuss information to confirmed a named contact on your medical records.
   
What if I do not have access to the internet? If you do not have online access, one of our patient advisor team members will guide you through the process, either in the surgery or on the telephone.
   
Can I still come into the surgery and speak to someone in Reception? Our Patient advisors will be on site and ready to assist you. We will be using the Accurx software and providing training to help our patients understand the new way of working.
   
Can I still phone for a Prescription request? No. All prescription requests are now to be submitted online by selecting the admin queries option in Accurx, or via your Systmone Online Access. You can also hand in a paper prescriptions requests via Reception.
   
Is my information safe? Accurx as a partner to the NHS and meet their security standard. Any data shared is encrypted. If you are concerned, there is an extra security layer that will require an Access Code which can be sent to your mobile.